Question 1

Why get your office cleaned?

Accepted Answer

According to a study conducted by ISSA, unplanned absences due to illness can cause a 54% decrease in productivity/output. Facilities maintained through a managed cleaning program reduce the probability of employees catching the cold and influenza by 80%.
 
Source: http://www.issa.com/member-benefits/value-of-clean/value-of-clean-infographic/value-of-clean-infographic-full.html

Question 2

Do you clean during or after business hours?

Accepted Answer

We can do both. Day or night, depending on your preference.
 
Many customers give us a key for after-hours cleaning, so that we can clean without disrupting their work.
 
Our cleaning staff are insured and ProActive Cleaning Solutions will coordinate all necessary documentation with your building manager.

Question 3

Does ProActive bring its own supplies and equipment for commercial spaces?

Accepted Answer

Yes, all of our cleaners come outfitted with a full kit of cleaning supplies & equipment to bring on site. If you select ongoing service, we also provide heavy equipment such as vacuums, high dusters, dust mops, wet mop and bucket.

Question 4

Is there Manager or Supervisor oversight?

Accepted Answer

Absolutely. ProActive Cleaning Solutions takes pride in our quality control. Hence, our managers typically join our cleaners on their first clean, and follow up regularly, by phone and in person, to make sure we consistently meet our clients expectations.
 
Additionally, we conduct scheduled and unscheduled inspections and send our clients the results each month. We value client feedback and encourage our clients to communicate with us when their needs change.

Question 5

Is ProActive Cleaning Solutions Insured?

Accepted Answer

Yes we are! We understand the trust you give to us, by allowing us to clean your office space, and we are always careful.
 
In the unlikely event that an object is damaged, please notify us within 48 hours of our last visit either by email (support@proactivecleanco.com) or by phone (214-518-4656).

Question 6

What is the ProActive Clean Guarantee?

Accepted Answer

We get it right or We make it right, no questions asked!

Question 7

What are your payment terms and how do I pay?

Accepted Answer

Our payment term is Net 15. We send you an invoice either before or after each service month. We accept checks, ACH or Credit Card payments.
 
*Please note that the credit card payment option will incure an additional 3.5% transaction fee.

Question 8

What is your Cancellation Policy?

Accepted Answer

We dont like to hold you hostage till death do us part. Hence, if you need to cancel for any reason, please send us an email notice to (support@proactivecleanco.com)